This privacy policy explains what personal information we collect, how it is used, to whom and in what situations it is disclosed, and how you can request that your personal information be changed or deleted.

This privacy policy is incorporated into our terms and conditions. Therefore, acceptance of our terms and conditions implies acceptance of this privacy policy.

How do we protect personal data?

The security of your personal data is very important to us. Therefore, we will not endeavour to take appropriate measures to protect your personal data against any unauthorised access, loss, misuse or disclosure. In this respect, we apply the generally accepted standards of security technology.

THE COMPANY complies with current legislation on the protection of personal data, respects the privacy of users and the secrecy and security of personal data, adopting the necessary technical and organizational measures to prevent the loss, misuse, alteration, unauthorized access and theft of the Personal Data provided, taking into account the state of technology, the nature of the data and the risks to which they are exposed. 

Personal data will only be obtained for processing when they are adequate, relevant and not excessive in relation to the scope and the specific, explicit and legitimate purposes for which they were obtained, and they will be cancelled when they are no longer necessary or relevant for that purpose, or when requested by the owner in the exercise of his right of cancellation.

When personal data is collected through, the user will be solely responsible for the completion of the forms with false, inaccurate, incomplete or outdated data, being informed in advance, clearly and unequivocally, that the Personal Data provided will be incorporated into a file or processing of personal data, whose owner and responsible is: THE COMPANY, properly registered in the Register of the Spanish Agency for Data Protection.

The Users are also responsible for and undertake to communicate to THE COMPANY any changes in the data that affect them and that they have previously provided, in order to comply with the principle of accuracy of personal data stored in files.

We will only retain your data for the time necessary to provide our services to you or for the time required by law (three years from our last business contact with you. A business contact may consist of an online purchase or one of our stores, opening a message sent by SPZ or connecting to a digital space of the brand (website in desktop or mobile version, application). After this period, we will delete your personal data. 

However, we will not be able to delete your data when there are storage requirements or other legal reasons for retaining the data, such as, for example, accounting rules or an ongoing contractual relationship, respectively.

As it is not possible to guarantee absolute security on the Internet or to consider any data transmission over the Internet as 100% secure, we cannot guarantee that information and data stored on our servers or provided by or to a user will be protected from unauthorized access. By accepting this privacy policy, you agree not to hold us responsible for any security breaches.

You acknowledge that we may be required to store, store or transfer your personal data outside your country of residence. Although we cannot guarantee the same level of protection of your personal data as in the country of our headquarters, we will do our utmost to protect your personal data. Please note, however, that we cannot assume responsibility for security breaches that occur during or in connection with such a transfer.

What data is collected?

In order to complete any purchase transactions on our website, you will be asked to register by completing the form available on our website, where various personal details are requested.

To complete the form, you will be asked to provide your email address, full name, telephone number and gender, account or credit card details, and any other personal information you wish to provide to us.

Please note that this is mandatory information. The sections of the form requesting mandatory information will be marked with an asterisk (*). If you do not complete these sections, you will not be able to complete the registration on our website.

The forms on which Personal Data are collected clearly specify the obligatory or optional nature of the response to the questions that may be asked, as well as the consequences of obtaining the data or refusing to provide them.

Purpose of the processing of personal data

The purpose of the file and/or data processing is the proper management of the relationship between the recipient of the personal data and THE COMPANY. 

SPZ FREETRADE, S.L. may use the personal data requested in the form available on our website for the following purposes:

- Create your personal account at and identify yourself as a user of our website;

- Process your orders through our online services and facilitate your transactions;

- Send you text messages and e-mail notifications about delivery status;

- Send you marketing offers such as newsletters and catalogs, either by text message, phone call, email or postal mail;

- Contact you in case of problems with delivery of your items;

- Offer customer support regarding the products and services available on our website;

- Respond to your enquiries and inform you of new or modified products or services;

- Analyze your personal data in order to provide you with relevant information and marketing offers;

- Validate that you are of legal age to make purchases online;

- Send you surveys to give you the opportunity to influence our offer and services.

In addition, by requesting such data we intend to ensure and improve the smooth operation of our website and services. Our main goal is to personalize your experience on our website.

We collect your information, including your personal information, usage history, etc. in order to provide you with tailored promotions and marketing offers, improve the content of the site for you or determine your preferences.

To whom we transmit the data

The data will only be transferred to third parties if it is necessary for the correct fulfilment and management of the obligations established in the relationship between the data transferee and THE COMPANY. No other transfer of data will be made without the express consent of the transferee of the personal data. THE COMPANY is authorized to send information related to the activities of THE COMPANY as long as the assignee does not expressly object.

We may connect the information we collect about you through different means or at different times, as well as use information obtained from other sources, including third parties. To do this, it is sometimes necessary to share this information with business partners with whom we work, such as companies that perform marketing services and other business operations for us.

We may also disclose your personal information to any governmental, regulatory or law enforcement authority or body to the extent that disclosure is required or authorized by law and at any time we deem necessary or appropriate in order to comply with any law, regulation or other governmental request, to operate our website properly or to protect and defend our rights against any unlawful activity. We may also share your personal information with companies in our group. Consequently, our company or the companies in our group may send you information about their products and services or any other information they consider of interest to you.

If you consent, we may also share your personal information with third parties (other than group companies) so that we or those third parties may send you information about their products and services or any other information they think may be of interest to you. Please note that the privacy policies of such third parties may differ, so SPZ FREETRADE S.L. will not be liable for any matter related to or arising from such differences.

Links to third-party websites and apps

Our website may contain links or references to websites of group companies or third parties, whose privacy policies may vary. Please take this into account and read the relevant privacy policies. We feel it is important to mention that we have no control over any other website other than our own and we will not assume any responsibility for any situation related to or arising from such websites.

Your rights

In application of Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data, you have the following rights with regard to your data: right of access, right of rectification, right of erasure (right to forget), right to object, right to restrict processing, right to portability. It may also establish guidelines concerning the retention, erasure and communication of your personal data after your death. 

If you have created an account on our website, you can change your personal details directly in the "My account" area. 

You may object to the processing of your personal data on grounds relating to your particular situation. 

If you wish to exercise any of your rights, please see the article "Contact person". We will ask you to provide us with proof of identity. 

If you are not satisfied with how SPZ handles your personal data, you may file a complaint with one of the following data protection agencies:

Contact person

The User and transferee of personal data may exercise their right of access, right of rectification, right of erasure (right to forget), right of opposition, right of limitation of processing, right of portability, as well as the guidelines regarding the conservation, erasure and communication of their personal data after their death, by writing to:


C/ Anabel Segura 10  3ª pl, 28108 Alcobendas

A/A Department LOPD

Including in the written document a photocopy of the ID card or proof of the identity of the applicant.

If you have any questions or comments about the way in which THE COMPANY uses the data of its users, please write to us at the following e-mail address:

About Cookies

Cookies are small text files that are stored on the hard disk or computer memory that access or visit the pages of certain websites in order to learn the user preferences when they reconnect. Cookies stored on the user's hard drive cannot read the data on it, access personal information or read cookie files created by other providers.

About Google Analytics

Google Analytics is a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, USA ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be directly transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf in order to track your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You can disallow the collection of your data or information through deactivating the use of cookies by selecting the appropriate settings on your browser. However, you should be aware that by doing so you may not be able to use the full functionality of this website.

__ga: This cookie generates a unique user ID that is used to count how many times a user visits the website. It also records the time of the first and last visit, new visits or sessions, time of entering the website, user origin, i.e., from where you accessed this website, how you found it, and also logs the keywords used to find this website, and checks whether to keep the session open or to create a new session.

This cookie is updated each time the data is sent to Google Analytics. This is a persistent type cookie and expires after two years.

More information about Google Analytics cookies can be found through this link:

Functionality and targeting cookies

frontend: an owned cookie that is used as a security code to prevent attacks, identity theft or malicious use of the user profile. This cookie expires after 1 hour.. complianceCookie: only stores the user's acceptance of the conditions of use of cookies. It expires after 14 days.

Targeting or advertising cookies: These cookies collect information about the advertisements viewed by users of SPZ FREETRADE, S.L. services. They are used to measure the duration and frequency of advertising campaigns, user interaction with these campaigns, and the effectiveness of an advertising campaign by gathering information about your browsing habits. These cookies help to provide advertising that is more relevant to you and your interests.

Third party advertising cookies: Aside from advertisements managed by SPZ FREETRADE, S.L. on our services, some ads are also placed by third party advertising networks ("Ad-Servers"). These third parties can store cookies shared by SPZ FREETRADE,S.L. and therefore have access to the information stored within them

Disabling cookies

The way in which the user can disable cookies depends on the browser or browsers you use. All browsers allow you to change settings related to cookies. Here are the steps to take locate that setting on the major browsers used today:


Internet Explorer:



If the user prevents the activation of cookies or deactivates them if they had been previously authorized, this may affect the operation of some features of the website.

Similarly, we will also be unable to obtain information about users browsing our website, which will prevent or make it difficult for us to improve the information and content published and its presentation.

Changes or updates to our cookies policies

It is possible that the structure and functionality of this web site may be modified in order to add new sections, services or content, which may mean changes to its use and therefore our cookies policy. We therefore recommend that each time users access our website they review our cookies policy published in case there have been any changes since your last visit.