You can access the store by going directly to Shop on Line and clicking on the category you want to buy.
Once inside the category, you have two options to place your order:
QUICK PURCHASE: on the product, positioning the mouse on the chosen size and clicking on it. This action will take the product directly to the cart without having to enter the product.
NORMAL PURCHASE: entering inside the product card, displaying the available size list, selecting the size and clicking on ADD TO BASKET.
You can review the articles of your purchase by clicking on the "SEE MY BASKET" button at the top right of the page or, in the lower left.
Once inside the cart, you can remove items from your purchase by clicking on the blade that is on the right of the product.
To continue with your purchase, you must click on PROCESSED ORDER. The shop will immediately take you to complete your information, initially as a guest, offering you the possibility to register in the field "you are buying as a guest. Click here if you want create an account"in which you will be asked to enter a password and confirm it.
Once all the details have been completed, having accepted the conditions of use and selected the payment method, it is necessary to click on BUY NOW to access the corresponding payment method and finalize your purchase.
Once this process is completed, you will receive an email confirming your order. If you do not receive an email, contact us at firstname.lastname@example.org.
The Articles are sold and delivered in the countries listed on the website. The delivery country must always be the same country in which the purchase was made.
Once the order leaves, an email will be sent to the Customer to confirm that the order has been dispatched.
For security reasons, we will not ship any order to a PO Box number, nor will it accept any order where it is not possible to identify the recipient and the address.
Responsibility for the articles will be transferred to the Customer at the moment the order is delivered.
The package will be sent back to the central warehouse, and it will be understood that the Customer renounces the content and will not be entitled to demand a refund on the order.
SPZ FREETRADE may in good faith reimburse the customer for the order once it has been returned to our warehouses, deducting the shipment and return costs caused by non-receipt of the shipment by the Customer from the reimbursement. If the Customer wants to receive the order again, the order must be placed again.
As soon as your order is dispatched, you will be sent an email to confirm that it's on its way. From there it should be delivered within the timeframe that we stipulate.
As soon as your order is dispatched, you will be sent an email to confirm that it's on its way. From there it should be delivered within the timescale we advertise.
Your order will take 3 to 5 business days to arrive from leaving our warehouses (excluding weekends and holidays). These terms do not take into account causes of force majeure not attributable to SPZ FREETRADE, such as inclement weather or or strikes.
The User shall have a period of 14 working days to return the order, counting from the date of delivery of the same in accordance with Article 44 of Law 7/1996 on the Regulation of Retail Trade. To these effects, the User must send the product in perfect condition and in its original packaging, including everything that has been sent with it and its labels in perfect condition, to the address of SPZ FREETRADE, S. L. at Avenida del Doctor Severo Ochoa 39C, 28108 Alcobendas, Madrid, Spain. Exercised by the User the right of return, SPZ FREETRADE, S. L. will return the amounts received by means of a credit card, without any retention and within a period not exceeding 30 days. However, the aforementioned provisions exclude the right of withdrawal and/or termination in those cases where, due to the nature of the items being acquired, it is impossible to carry out the purchase.
The costs of returning the return are borne by the client, unless it is a mistake by SPZ FREETRADE, S.L.
To proceed with the return you need send us an e-mail to the following address: email@example.com, indicating your order number and the reason for your return.
For a return to be accepted, the products to be returned must meet the following requirements:
- The unwanted product must be in the same condition as delivered, and must retain its original labelling and packaging.
- The unwanted product must be returned using the same packaging in which it has been received to protect the product, or failing that, in a similar packaging so that the product reaches our warehouse with the maximum possible guarantees.
- A copy of the delivery note must be included inside the package, indicating the returned products and the reason for the return.
If the above requirements have been respected, SPZ FREETRADE, S. L. will send the user an e-mail confirming acceptance of the return, and will proceed to the payment of the amount of the returned products.
We recommend sending the products by certified mail or by transport companies as we are not responsible for losses if the returns have been sent by regular mail.
We do not accept returns postage due, unless the customer has been authorized in writing to proceed in this way.
The refund will be made in the same payment used in the purchase.
It is possible to make one change of size or color of a product for free, if we have stock of the desired product. In the case that you want another item, you should request the return and place a new order. You should contact us at the email firstname.lastname@example.org, and we will tell you how to proceed.
Once the return is processed and approved, you will receive an email where we will inform you that your refund has been made or your exchange order is on its way.
If you do not receive this confirmation within 10 days, please, contact our Customer care service and we will help you.
Items have to be in perfect condition and original labels must be intact. You will receive a confirmation email indicating the refund amount that will be paid for your item/s.
The refund will be made in the same payment used in the purchase.
Shipping costs are not refunded, unless your items are faulty, or your order is cancelled under the Distance Selling Regulations.
You can currently make your purchase in: Spain (Peninsula and Balearic Islands), Portugal, Germany, Andorra, Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Holland, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Marino, Monaco, Norway, Poland, Portugal, United Kingdom, Romania, Sweden and Switzerland. These destinations exclude their islands.
In the case of Ceuta, Melilla and the Canary Islands, as well as other countries, please consult conditions in the email email@example.com
The shipping costs are paid by SPZ FREETRADE, S. L.
Taxes, customs and other charges are not included in the shipping costs paid on your Purchase Order. SPZ FREETRADE, S. L. has no control over these fiscal policies that vary from country to country. The international courier service with which we work can present you with an invoice that is independent of the local customs authorities. Please remember that.
The transit time is:
- Standard shipping (Peninsula and Portugal): 1-2 business days (excluding weekends and holidays).
- Balearic Islands: 2-3 business days (excluding weekends and holidays).
- Rest of Europe: 3-5 business days (excluding weekends and holidays).
These terms have not place on cases of force majeure not attributable to SPZ FREETRADE, S.L. such as inclement weather or strikes.
Browsing languages are Spanish and English.
If you have forgotten your password, you can recover it in the "Log in" section, "forgot your password?". You will receive an email with a secure link where you can reset your password.
Should you have any questions or comments about the products, size and fit, delivery questions, placing an order or any return query, we'll be happy to help.
Contact us at:
Monday to Friday (business days), from 09:00 to 18:00 (GMT +1)